PRIVACY POLICY

Floors2You LLC

Effective Date: March 28, 2026

1. Introduction

Floors2You LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://floors2youphiladelphia.com (the “Site”) or engage with our flooring products and services. By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our Site.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information You Provide. When you voluntarily submit information to us—such as through a contact form, quote request, phone call, email, or in-person consultation—we may collect your name, email address, phone number, mailing or service address, and details about your flooring project or preferences.

2.2 Automatically Collected Information. When you visit our Site, our servers and third-party analytics providers may automatically collect certain technical data, including your IP address, browser type and version, operating system, referring URL, pages visited, date and time of access, and approximate geographic location derived from your IP address.

2.3 Cookies and Tracking Technologies. We may use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and understand user behavior. You may adjust your browser settings to refuse cookies; however, doing so may limit certain features of the Site.

2.4 Third-Party Sources. We may receive information about you from third-party platforms, business partners, or publicly available sources, such as social media profiles or online review platforms, to the extent permitted by applicable law.

3. How We Use Your Information

We use the information we collect for the following purposes:

(a) To respond to inquiries, provide estimates, and fulfill service requests related to our flooring products and installation services.

(b) To communicate with you about appointments, project updates, promotions, and other relevant information.

(d) To process transactions and send related confirmations and invoices.

(e) To comply with legal obligations, resolve disputes, and enforce our agreements.

(f) To protect the security and integrity of our Site and business operations.

(g) To send marketing communications where permitted by law, with an option to opt out at any time.

4. How We Share Your Information

We do not sell your personal information. We may share your information with the following parties under the following circumstances:

Service Providers. We may share information with trusted third-party vendors who assist us with website hosting, analytics, marketing, payment processing, and service delivery, subject to confidentiality obligations.

Business Transfers. In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements. We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of the Company, our customers, or others.

With Your Consent. We may share your information for any other purpose with your express consent.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it in accordance with applicable law.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials or communications you share with us.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights with respect to your personal information, including:

(a) The right to access the personal information we hold about you.

(b) The right to request correction of inaccurate or incomplete personal information.

(d) The right to opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

(e) The right to restrict or object to the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us using the information provided in Section 12 below. We will respond to your request within the timeframe required by applicable law.

8. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights. To make a verifiable consumer request, please contact us using the information in Section 12.

9. Children’s Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take prompt steps to delete such information. If you believe a child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our Site may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their practices or content.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Floors2You LLC

Website: https://floors2youphiladelphia.com

Philadelphia, PA